This Privacy Policy explains how Excelsior FZE (“Excelsior”, “we”, “us”) collects, uses and protects personal data when you visit uaexcelsior.com or contact us. We process personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1. Who we are
Excelsior FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. For any privacy question or request, email info@uaexcelsior.com.
2. Data we collect
Information you give us: when you submit our contact form, email us or message us on WhatsApp, we receive the details you choose to share — typically your name, email address, phone number, company, the service you are interested in, a budget range and your message.
Technical information: our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) for security and to keep the website running.
We do not use analytics tools, advertising trackers or tracking pixels.
3. How we use your data
To reply to your enquiry and to prepare quotes, proposals and the services you request.
To operate and secure our website.
To comply with legal obligations.
We do not sell your personal data and we do not use it for advertising.
4. Legal basis
We process personal data with your consent, to take steps you ask for before entering into a contract, to perform a contract with you, or where the law requires it.
5. Third-party services
Booking: the “Book a call” and “Book a free strategy call” buttons open our appointment page on Google Calendar, a service operated by Google. Information you enter there is processed by Google under Google’s Privacy Policy (policies.google.com/privacy), and we receive the booking details you provide.
WhatsApp: if you contact us on WhatsApp, your messages are handled under WhatsApp’s own privacy policy.
We also rely on hosting and email providers to run our website and receive messages. They process data only on our behalf and under appropriate confidentiality and data-protection terms.
6. Cookies and local storage
We do not use analytics, advertising or tracking cookies.
The only thing our website stores on your device is an essential language preference that remembers whether you chose English or Arabic. It contains no personal data and is never shared.
Our fonts, images and scripts are served from our own server, so visiting the site does not send your data to font or analytics providers.
7. How long we keep data
We keep contact enquiries for up to 24 months, then delete them, unless the law requires us to keep them longer.
8. Your rights
Subject to applicable law, you can ask to access, correct or delete your personal data, object to or restrict how we use it, and withdraw your consent at any time. Email info@uaexcelsior.com and we will respond as soon as possible.
9. Security
We use encrypted connections (HTTPS) and limit access to enquiry data to the people who need it to respond to you.
10. Changes
We may update this policy from time to time. The latest version, with its effective date, will always be published on this page.